Delivery information
Do you ship internationally?
Yes, we offer delivery options within Latvia and to other counties. Delivery methods and associated costs are displayed at checkout.
Can I change my delivery address after placing an order?
If your order hasn’t been dispatched, we can update the delivery address. Please contact us as soon as possible to make changes.
What should I do if my order hasn't arrived?
If your order hasn’t arrived within the expected timeframe, please contact our customer service team. If delivery is delayed beyond 30 days, you have the right to request a refund or cancel the order.
Are there any delivery charges?
Delivery charges depend on your location and the delivery method chosen. All applicable charges are displayed at checkout.
What should I do if I receive a damaged package?
If your package arrives damaged, please take photos of the packaging and the damaged items, and contact our customer service within 48 hours of receipt. We will arrange for a replacement or refund as appropriate.
Returns information
How do I initiate a return?
If you are unsatisfied with your purchase, please contact our customer service via email at [email ] to request a withdrawal form. Complete and return the form to initiate the return process.
Do I have to pay for return shipping?
Unless we failed to inform you otherwise, you are responsible for the cost of returning the goods.
How will I receive my refund?
Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed.
What if I receive the wrong item?
If you receive an incorrect item, please contact our customer service immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item at no additional cost.
What if my return is lost in transit?
We recommend using a trackable shipping method for returns. If a return is lost in transit and there is no tracking information, we cannot guarantee a refund or exchange.
